Shipping, payment, exchange, return (return) & revocation
Production on demand:
We have been manufacturing to order since March 2022. In March we were able to double the number of orders and hire 2 new tailors full time.
Unfortunately, due to the high demand, we sometimes fail to respond via support within 24 hours.
We ship every order that reaches us before the 22nd of each month from Kenya to Germany at the end of the month. At the beginning of each month our following delivery times apply:
Germany:
Shipping with DHL Warenpost and precise tracking.
| Express shipping Germany: €9.99 |
1 to 2 business days plus on-demand production in Kenya. |
|---|---|
| For free | From €119.00 order value |
| Shipping: €3.99 |
Exchanges within Germany are included. 2 - 3 working days delivery time.
If you return your item, we kindly ask you to cover the return shipping costs.
European Union and United Kingdom:
Shipping in the EU and United Kingdom with DHL Warenpost, insured and with precise tracking.
| Express shipping: €11.99 |
1 to 2 business days plus on-demand production in Kenya. |
|---|---|
| Free EU | From €119.00 order value |
| Shipping: €4.99 |
Switzerland:
Shipping with DHL Warenpost, insured and with precise tracking.
| Express shipping Switzerland: 14.99 CHF |
2 business days plus on-demand production in Kenya. |
|---|---|
| Free Switzerland | From 119.00 CHF order value |
| Shipping: 4.99 CHF |
Worldwide:
€14.99 with DHL Parcel Express, insured and with precise tracking.
From an order total of €199, international shipping for €0!
| Express shipping worldwide: €19.99 |
2-3 business days plus on-demand production in Kenya. |
|---|---|
| Free worldwide | From 199.00 EUR order value |
| Shipping worldwide: €14.99 |
Payment methods:
Paypal
Credit card*
Instant bank transfer
Klarna
Ideal
*If you pay by credit card, your order will be charged immediately.
Right of withdrawal
Our customers have a thirty-day right of withdrawal.
Cancellation, returns, returns, refunds
You have the right to cancel this contract 30 days after receipt of your order without giving any reason.
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal simply click here:
We offer international returns in the returns portal. 🌍
To meet the cancellation deadline, it is sufficient to use the returns portal in good time.
Consequences of revocation
If you cancel this contract, we will be liable for all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us ), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
Send the goods back to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Cancellation & Exchange
To exchange it for a different size, you can use a return label yourself in the returns portal.
